Chargeback and Dispute Event Notifications

Chargeback and dispute event notifications provide a unified, standardized stream of post-settlement events from your integrated gateways directly to your callback URL. By automatically reconciling gateway signals with original transaction records, including those in long-term storage, this feature eliminates the complexity of multi-gateway dispute tracking and ensures your records remain accurate through a single, simplified integration.

Key capabilities

• Unified data stream: Consolidates dispute signals from multiple providers into a single, consistent schema.
• Automated reconciliation: Automatically matches incoming events to your original Order_ID, even for transactions in long-term storage.
• Reliable delivery: Delivers normalized data to your callback URL within 24 hours of the gateway event, ensuring your records stay in sync with processor activity.
• Enriched insights: Standardizes complex, gateway-specific reason codes into a universal schema. This simplifies internal reporting and provides high-fidelity inputs for fraud services like Forter.

Supported gateways

• dLocal
• Mercado Pago
• PayU LATAM

Implementation

Normalized webhook

Normalized field mapping

Normalized value mapping